Director of Billing Operations | Quote-to-Cash
Core
Lead global billing operations to build a scalable, accurate, and customer-focused billing function within the Quote-to-Cash organization, strengthening performance, processes, controls, and technology capabilities.
Role type
Director of Billing Operations (Global)
Builds
Scalable billing function, improved billing processes, automation capabilities, and cross-functional partnerships.
Domain
SaaS, Subscription, Professional Services, Global Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Global team leadership, SaaS/recurring revenue billing expertise, Quote-to-Cash process knowledge, operational transformation, process improvement, billing technology implementation, analytical problem-solving, change leadership, stakeholder management, multi-entity/multi-currency operations
Preferred skills
Enterprise subscription billing platforms (Salesforce Billing, Revenue Cloud, Zuora), Master's degree
Responsibilities
Lead global Billing Operations team, set priorities and performance expectations, own billing performance and predictability metrics, partner with IT/PMO to improve processes and technology, strengthen upstream processes with Order Management, collaborate with Finance/AR for financial close and forecasting, establish and improve billing controls and governance, coach and develop the organization through change
Seniority
Director, strategic leadership & global team management
