Director of Billing Operations | Quote-to-Cash
Core
Lead global billing operations to build a scalable, accurate, and customer-focused billing function within the Quote-to-Cash organization, strengthening performance, processes, controls, and technology capabilities.
Role type
Senior leadership (Director) of billing operations
Builds
Global billing function, scalable processes, and technology capabilities for SaaS and professional services
Domain
SaaS, subscription, and professional services billing within global finance operations
Required skills
Global team leadership, SaaS billing expertise, Quote-to-Cash process knowledge, operational transformation, financial close support, cross-functional partnership, change management
Preferred skills
Enterprise subscription billing platforms (Salesforce Billing, Zuora), Master's degree
Technologies
Salesforce Billing, Salesforce Revenue Cloud, Zuora
Responsibilities
Lead global Billing Operations team and set priorities; Own billing performance and predictability across SaaS and professional services; Partner with IT and stakeholders to improve billing processes and technology; Strengthen upstream processes with Order Management to reduce billing exceptions; Collaborate with Accounting and Finance for financial close and forecasting; Establish and improve billing controls and governance; Lead, coach, and develop the organization through change.
Seniority
Director, global leadership
