Customer Service Representative (Fair Chance Hiring Event) #fairchance
Core
Handle customer questions, complaints, and billing inquiries via phone, email, and fax; resolve issues with one-call resolution; log complaints and create service requests.
Role type
Customer Service Representative
Builds
Customer service interactions and service request workflows for Austin Water
Domain
Utilities / Water Services
Deliverable
client delivery
Required skills
Billing procedures, Customer relations, Oral and written communication, Multi-tasking, Computer software usage, Conflict resolution, Prioritization
Preferred skills
Bilingual (English/Spanish), Utility industry experience, High-volume call center experience, Two-way radio operation, GIS software usage, Automated billing system experience, Database management, Field crew dispatch coordination
Technologies
Databases, Software applications, Two-way radio, GIS, Automated billing systems
Responsibilities
Receive and resolve customer inquiries via phone, email, or fax; Verify customer accounts and services; Research account information to explain charges and adjustments; Log complaints and create service requests; Maintain and file service requests; Provide assistance to field crews via radio; Conduct notifications for water outages and infrastructure issues.
Seniority
Entry-level to Mid-level, hands-on IC