Customer Service Representative (Fair Chance Hiring Event) #fairchance
Core
Handle customer questions, complaints, and billing inquiries via phone, email, and fax; resolve issues with one-call resolution; log complaints and create service requests.
Role type
Customer Service Representative (Utility)
Builds
Customer satisfaction and accurate billing/service records for Austin Water customers
Domain
Municipal Water Utility
Deliverable
client delivery
Required skills
billing procedures, customer relations, oral and written communication, computer software usage, conflict resolution, prioritization
Preferred skills
bilingual English/Spanish, utility industry experience, high-volume call center experience, two-way radio dispatch, GIS/mapping software, automated billing systems, database management
Technologies
databases, software applications, automated billing systems, GIS, two-way radio
Responsibilities
Receive and resolve customer inquiries via phone, email, or fax; verify customer accounts and services; research account information to explain charges and adjustments; log complaints and create service requests; maintain and file service requests; provide assistance to field crews via radio; conduct notifications for water outages and infrastructure issues.
Seniority
Entry-level to Mid-level, hands-on IC