Guest Services Manager
Core
Supervising the Valet and Front Office team to greet guests, attend to requests, and enhance the stay at a luxury eco-conscious hotel.
Role type
Front Office and Valet Supervisor
Builds
Guest arrival/departure experiences and daily hotel operations
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Front Office/Valet supervisory experience, analytical thinking, problem solving, guest service, basic algebra and geometry, reading business periodicals and regulations
Preferred skills
Luxury hotel experience, knowledge of hotel structure and department interaction, HMS system experience
Responsibilities
Supervising Valet and Front Office teams, greeting guests, handling guest requests, presenting information to managers and clients, calculating discounts and commissions
Seniority
Mid-level, hands-on IC
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