Digital Customer Success Associate-1
Core
Manage self-service customers to ensure effective use of digital products, handle inquiries, and drive lead quality for sales handoff.
Role type
Associate-level customer success representative (self-service)
Builds
Digital products and self-service platforms
Domain
Cloud communication / SaaS
Deliverable
client delivery
Required skills
Customer engagement, data analysis, upselling/cross-selling, process improvement, collaboration
Preferred skills
SaaS knowledge, technical support experience, telecom experience
Technologies
Digital products, self-service platforms
Responsibilities
Engage with self-service customers to ensure product success, monitor interactions to identify risks and growth opportunities, respond to customer inquiries, collaborate on process improvements, work with marketing/sales to optimize conversion rates, analyze customer data to extract insights.
Seniority
Junior, individual contributor