Front Desk Agent
Core
Managing guest check-ins and check-outs, handling inquiries, and resolving issues to ensure a smooth guest experience at a luxury hotel.
Role type
Front Desk Agent
Builds
Guest arrival and departure processes, guest satisfaction
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Multitasking, guest service, problem-solving, technology proficiency, flexibility, teamwork, professional appearance
Preferred skills
None stated
Technologies
Computers, iPods, iPads, HotSOS
Responsibilities
Greet and welcome guests by name, manage check-in and check-out processes, handle guest inquiries and complaints, input work orders via HotSOS, adhere to cash handling and safety policies, work varying schedules including holidays and weekends
Seniority
Individual Contributor
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