Front Desk Agent
Core
Front Desk Agent responsible for guest check-ins/check-outs, handling inquiries, and resolving issues to ensure a welcoming atmosphere.
Role type
Front Desk Agent
Builds
Guest experiences and operational efficiency at a luxury hotel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Multitasking, Guest service, Problem-solving, Technology proficiency, Teamwork, Flexibility, Cash handling, Safety compliance
Preferred skills
None stated
Technologies
HotSOS, Computers, iPads
Responsibilities
Manage guest check-ins and check-outs, Greet and welcome guests by name, Handle guest inquiries and complaints, Follow cash handling procedures, Input work orders via HotSOS, Maintain confidentiality, Adhere to safety and security policies, Work varying schedules including holidays and weekends
Seniority
Individual Contributor