Warranty Manager
Core
Oversee and optimize the end-to-end warranty and returns process, managing product returns to the parent company to secure eligible warranty credits and reimbursements.
Role type
Warranty Manager
Builds
Financial credit reimbursements and replacement parts from parent company
Domain
Aerospace / Aviation (Helicopters)
Required skills
RMA system management, warranty policy compliance, financial credit reconciliation, ERP/CRM proficiency, data analysis, stakeholder liaison
Preferred skills
Bachelor's degree in Business Administration/Supply Chain/Logistics, 3+ years in warranty administration or returns management
Technologies
Salesforce, SAP, NetSuite, Zendesk, Microsoft Excel, Google Sheets
Responsibilities
Prepare and submit warranty claims and RMAs to parent company; Reconcile credit memos and investigate denied claims; Train and support Customer Service Representatives on warranty eligibility; Generate reports on warranty trends and credit recovery rates; Coordinate logistics for returning defective items; Identify recurring product failure trends.
Seniority
Professional