SKYWISE - Product Support Representative - AMER - Command+
Core
Deploy and support Command+ digital solutions (N-FP, N-OC, N-PBS, N-Tracking) for airline customers in the AMER region, acting as the technical bridge between the ecosystem and clients.
Role type
Senior Product Support Representative (Implementation & Support)
Builds
Command+ suite of airline planning and controlling digital solutions
Domain
Aviation / Aerospace / SaaS
Required skills
SaaS implementation, data mapping, customer training, user acceptance testing (UAT), technical troubleshooting, backlog management, stakeholder management
Preferred skills
Big Data, AI, databases, web technologies, aviation maintenance/operations knowledge
Technologies
N-FP, N-OC, N-PBS, N-Tracking, SaaS platforms
Responsibilities
Lead solution deployment including data scoping, configuration, and UAT support; manage customer backlogs and resolve complex technical requests; conduct customer healthchecks and propose engagement plans; facilitate knowledge transfer to support teams; consolidate customer feedback for product improvement.
Seniority
Senior, hands-on IC