SKYWISE - Customer Success Manager
Core
Manage a portfolio of airline customers as their project manager for digital service deployment and trusted advisor for ongoing operations, ensuring solution adoption and satisfaction.
Role type
Senior Customer Success Manager (Commercial Aviation)
Builds
End-to-end digital operations solutions integrating planning, flight, technical, and ground operations for airlines.
Domain
Commercial Aviation / Digital Services / Aircraft Operations
Deliverable
client delivery
Required skills
Program management, customer relationship management, commercial aviation domain expertise, digital solutions understanding, data analytics, systems integration, change management, contract execution, risk mitigation, fleet data validation, revenue recognition support.
Preferred skills
Aeronautical engineering or avionics knowledge, Agile software design methodology, fluency in latest technology trends, experience with predictive maintenance and health monitoring.
Technologies
Internal project management tools, digital services platforms, data transmission and processing systems.
Responsibilities
Execute customer-facing projects including deployments, upgrades, and change requests; conduct workshops and immersion sessions; develop customer engagement and change management plans; validate technical feasibility and scope; monitor service level agreements and KPIs; identify and mitigate risks affecting contract execution; measure service performance and resolve customer issues.
Seniority
Senior, hands-on IC