Student IT Supporter
Core
First-line IT support for employees handling incidents, service requests, onboarding/offboarding, and asset management in a global 24/7 environment.
Role type
Student IT Supporter (L1 Help Desk)
Builds
IT support services for business colleagues
Domain
Corporate IT / Global Logistics
Deliverable
client delivery
Required skills
Incident resolution, Service Request fulfillment, User account management, IT asset management, Knowledge article creation, Basic networking (IP, DNS, DHCP), Hardware troubleshooting, Windows OS, Google Workspace
Preferred skills
ITIL principles, Documentation writing, English fluency
Technologies
Windows OS, Google Workspace, ITIL
Responsibilities
Resolve IT incidents of various complexity, Fulfill service requests including onboarding/offboarding, Manage IT equipment procurement and asset tracking, Create knowledge articles, Collaborate with internal service desks
Seniority
Student, Part-time (15-20 hours/week)
