Customer Support Manager
Core
Customer Support Manager responsible for ensuring client satisfaction, driving service performance, and increasing fleet availability for helicopter operators.
Role type
Senior Customer Support Manager
Builds
Customer satisfaction roadmap and operational action plans
Domain
Aeronautics / Helicopter Operations
Deliverable
client delivery
Required skills
Customer relationship management, strategic planning, operational coordination, data analysis, complaint resolution, technical knowledge of support services
Preferred skills
International context experience, German/French/Spanish language skills
Technologies
Salesforce, Google Suite
Responsibilities
Engage with customers to gather priorities and feedback, coordinate internal support disciplines for priority cases, develop customer strategies, communicate service updates, monitor operational action plans, analyze customer activity levels
Seniority
Senior, hands-on IC