Customer Resolution Specialist
Core
Process customer orders, quotations, and logistics for aircraft spare parts for Airbus and competitor aircraft in the Americas region.
Role type
Customer Order Specialist
Builds
Aircraft parts and services supply chain operations
Domain
Aviation / Aerospace / Defense
Deliverable
product features
Required skills
Order processing, logistics coordination, customer relationship management, data entry, database management, technical documentation interpretation
Preferred skills
Aviation industry experience, military support environment experience, SAP knowledge
Technologies
SAP, Google Suites (Sheets, docs, slides)
Responsibilities
Process customer orders and quotations; manage order entry, sourcing escalation, and backorders; provide part availability and cost information; liaise with technical and engineering departments for inquiries; support sales and finance debt account reconciliation.
Seniority
Entry Level
