IT Operations Specialist - Communication
Core
End-to-end operations and stability management for Airbus group communication platforms including Webfactory, Media Gallery, Airbus TV, and social media tools.
Role type
Senior IT Operations Specialist (Communication Suite)
Builds
Continuous availability and stability of external communication channels and digital transformation platforms.
Domain
Aerospace / Corporate Communications / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Problem management, Change management, Root cause analysis, Service level agreement monitoring, Deployment planning, Release management, Stakeholder liaison, Compliance risk awareness, On-call rotation management
Preferred skills
ITIL certification, SAFe Agile methodology, Cloud server architecture, .NET/Java/Python, Relational databases, SSL/TLS certificate management, Export control basics
Technologies
Service Now, HP Service Center, SharePoint, Moogsoft, BMC Patrol, Solarwinds, Webfactory, Media Gallery, Airbus TV, WHIP
Responsibilities
Act as point of contact for IT process escalations and diagnose system failures; Track and perform ITSM processes including incident, problem, change, and event management; Monitor system performance against SLAs and maintain SLO frameworks; Lead emergency response and transversal communication during major operational disruptions; Perform L2/L3 troubleshooting and conduct root cause analyses; Organize weekly deployment schedules and control platform releases; Prepare presentations for Change Advisory Board meetings; Maintain operational KPI dashboards and lead monthly operational reviews; Oversee SSL/TLS certificate migrations and renewals; Drive continuous improvement initiatives across operational processes.
Seniority
Senior, hands-on IC
