Technical Support Engineer | Engenheiro de Suporte Técnico
Core
First-level technical support and maintenance for Airbus PMR (Push-to-Talk) telecommunications infrastructure and radio networks.
Role type
Senior IC Technical Support Engineer (Telecommunications) (via careerplan.io/jobs/JR10437629-technical-support-engineer-engenheiro-de-suporte-tecnico-at-ag)
Builds
PMR network stability and operational readiness for civil, executive, and defense helicopter operations
Domain
Aerospace / Telecommunications (PMR, TETRA, DMR)
Required skills
PMR architecture knowledge (TETRA, DMR), IP networking (TCP/IP, VLANs, routing), radio communication concepts, network monitoring tools, ticketing systems, field measurement instruments, PoC/PTT applications
Preferred skills
Spanish language skills, Category B driver's license
Technologies
TETRA, DMR, TCP/IP, VLANs, NOC tools, MCx, PoC, PTT/OTT
Responsibilities
Monitor PMR network alarms and service status, perform first-level troubleshooting on infrastructure and terminals, execute test procedures and acceptance testing, register and track incidents, escalate complex issues to Level 2/3, assist users with terminal configuration and activation, maintain operational documentation
Seniority
Mid-level, hands-on IC