Service Delivery Leader
Core
Leading IT service delivery and operational stability for Engineering & PLM digitalization initiatives within Airbus's global transformation.
Role type
Senior Service Delivery Leader (IT Operations)
Builds
Stable IT infrastructure and digital business services for Engineering & PLM functions
Domain
Aerospace / IT Operations / PLM
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL processes, KPI definition and monitoring, vendor/subcontractor management, SLA/OLA management, capacity planning, information security awareness, corrective action planning, cross-functional stakeholder coordination
Preferred skills
Waterfall/Agile/SAFe methodologies, business process analysis, software development lifecycle knowledge, shift work adaptability
Technologies
ITIL, SAFe, Agile, Waterfall
Responsibilities
Monitor and coordinate issue resolution to meet KPIs; Define and implement SLAs/OLAs; Manage maintenance cost allocation and supplier activities; Drive corrective actions for service disruptions; Prepare and distribute service performance reports; Ensure compliance with customer requirements and service levels
Seniority
Senior, hands-on IC with management responsibilities
