Mid Market Customer Growth Associate (Swedish Speaker)
Core
Driving customer satisfaction, retention, and business growth for Tier 2 clients by building trusted relationships and ensuring maximum platform value.
Role type
Mid-market customer growth associate (account management)
Builds
Customer health, retention, and revenue growth for Tier 2 clients
Domain
Cloud communication platform (CPaaS) / SaaS
Deliverable
client delivery
Required skills
client relationship building, business process understanding, cross-functional coordination, data analysis and forecasting, SaaS/CPaaS environment experience, fluency in English and Swedish
Preferred skills
CRM system familiarity, revenue metrics knowledge, messaging platform understanding
Technologies
Salesforce, Qlik, Service Utilities
Responsibilities
Build and maintain trusted relationships with assigned Tier 2 clients; Act as main point of contact managing business and technical expectations; Meet quarterly KPIs for gross profit, margin, cross-sell, and retention; Ensure proper client account setup and maintenance; Analyze and forecast client traffic to maximize revenue; Collaborate with internal teams to fulfill client requirements; Maintain accurate records of client interactions.
Seniority
Individual contributor, mid-level