Senior Customer Support Director
Core
Lead post-sales customer service strategy and operations for strategic aerospace clients, ensuring satisfaction across the aircraft lifecycle from entry to end of operations.
Role type
Senior Customer Support Director (Strategic Account)
Builds
Customer service strategies, operational efficiencies, and commercial agreements for major aerospace accounts.
Domain
Aerospace / Aviation
Deliverable
client delivery
Required skills
Aerospace industry experience, strategic account management, cross-functional team leadership, contract management, commercial negotiation, executive stakeholder management, business strategy development, project management.
Preferred skills
Project Management Certification, knowledge of contracting principles, aviation safety awareness.
Technologies
N/A
Responsibilities
Lead the In Service Core Team to drive customer service strategy; coordinate post-sales activities including Entry into Service and End of Operations management; identify and promote customer service product sales; manage commercial controls and debt; lead transversal projects for organizational transformation; represent the region in executive reviews with C-suite stakeholders.
Seniority
Senior, strategic leadership