Product Manager (Self-Service)
Core
Designing and optimizing the self-service portal to improve user onboarding, reduce friction, and convert trial users to active customers for Infobip's full-stack cloud communication platform.
Role type
Senior Product Manager (Self-Service / Product-Led Growth)
Builds
Self-service portal features, user onboarding flows, and AI-powered support tools
Domain
Cloud communications, B2B/B2C SaaS, AI-driven user experience
Deliverable
product features
Required skills
Product vision and roadmap definition, user behavior analysis, UX research, stakeholder management, agile methodology, technical concept understanding (APIs/integrations), data-driven decision making
Preferred skills
Consumer product experience, B2B product-led growth strategy, full product lifecycle management, mentoring
Technologies
AI tools, automation platforms, personalization engines
Responsibilities
Define product vision and roadmap for intuitive customer experiences, collaborate with design and engineering to create user flows, leverage behavioral data to optimize user journeys, partner with marketing and support to launch features, build scalable AI-powered experiences, mentor junior team members
Seniority
Senior, hands-on IC