Tech Support Student Assistant
Core
First point of contact for customers at the Tech Support Lounge, providing initial diagnosis, troubleshooting, and general support for hardware and software issues.
Role type
Student tech support assistant
Builds
Loaner computer program, hardware diagnostics, guided software repair, and safe vendor meeting zones
Domain
Higher education IT services
Deliverable
client delivery
Required skills
Basic computer hardware and software knowledge, problem-solving, attention to detail, customer service
Preferred skills
Prior technical support experience, familiarity with university systems, ability to diagnose common issues, retail experience, multitasking
Technologies
OS updates, virus removal tools, data backup software, loaner computer systems
Responsibilities
Greet customers and conduct initial assessments, perform basic troubleshooting for hardware/software, assist with loaner programs and software diagnostics, facilitate laptop shipping/receiving, maintain service records, escalate complex issues
Seniority
Student, entry-level
