Sr. Front Desk Hospitality Agent
Core
Senior Front Desk Hospitality Agent serving as the face of Sonder, guiding guests through tech-enabled experiences and managing front/back-of-house operations.
Role type
Senior Front Desk Hospitality Agent (Hybrid IC/Supervisor)
Builds
Premium design-forward apartments and boutique hotels
Domain
Hospitality / Travel Technology
Deliverable
client delivery
Required skills
Guest service, problem-solving, computer literacy, task delegation, HACCP compliance, physical stamina
Preferred skills
Multilingual proficiency, Salesforce experience
Technologies
Salesforce, Sonder app
Responsibilities
Guide guests through self-service features and the Sonder app; handle escalated guest situations and mentor junior agents; coordinate front desk tasks and support back-of-house operations including housekeeping audits and inventory checks; set up and serve breakfast buffets.
Seniority
Senior, hands-on IC with supervisory duties