Customer Experience Manager
Core
Primary liaison between customers and internal teams (operations, IT, finance) to address service needs, ensure smooth execution of service solutions, and optimize customer experience.
Role type
Customer Experience Manager (Account Management)
Builds
End-to-end commerce solutions combining omnichannel fulfillment, shipping, and operator-built software (OMS, WMS) for DTC and B2B brands.
Domain
Logistics, Fulfillment, E-commerce
Deliverable
client delivery
Required skills
Account management, service solution implementation, business transformation partnership, customer business review leadership, financial auditing, accounts receivable management, strategic insight generation
Preferred skills
Supply chain or warehouse fulfillment experience, SLA and operational metrics familiarity, process optimization background, CRM proficiency
Responsibilities
Act as main point of contact for client service needs; Identify and communicate client service requirements to cross-functional teams; Oversee management and implementation of complex service solutions; Partner with account leadership on business transformation efforts; Lead and coordinate customer business reviews; Audit customer invoices and track outstanding accounts receivable
Seniority
Mid-level, hands-on IC
