Loan Support Services Manager
Core
Provides organizational leadership and management to a team of professionals within loan servicing, ensuring operational accuracy and customer service.
Role type
Senior management (Loan Support Services Manager)
Builds
Loan servicing operations and systems
Domain
Banking / Lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supervisory/management experience, loan documentation and structuring knowledge, regulatory compliance knowledge, credit requirement analysis, project management, operational process improvement, systems design and management, vendor relationship management
Preferred skills
Lending industry experience, advanced proficiency in loan origination systems (LaserPro), commercial/installment loan application software
Technologies
LaserPro, Word, Excel
Responsibilities
Design and implement systems for efficient daily operations, prepare and monitor department budgets, ensure regulatory compliance and mitigate operational risks, oversee workflow and manage direct reports including hiring and performance reviews, develop and execute strategic initiatives, supervise complex vendor relationships
Seniority
Senior, hands-on IC