Loan Servicing Specialist- Case Processor
Core
Resolve delinquency status of past due customer accounts through in-house recovery or third-party agencies to minimize interest losses.
Role type
Loan Servicing Specialist (Case Processor)
Builds
Delinquency resolution outcomes for financial institutions
Domain
Banking / Loan Servicing / Collections
Deliverable
client delivery
Required skills
Account delinquency resolution, payment collection, file and paperwork accuracy, regulatory compliance, process improvement, time tracking
Preferred skills
Financial hardship account management, foreclosure and loss mitigation processes, coordination with attorneys and trustees
Technologies
Microsoft Excel, Microsoft Word
Responsibilities
Monitor and manage customer loan payments for accuracy and timely processing; Handle accounts involved in financial restructuring and court-administered repayment plans; Serve as primary point of contact for trustees, attorneys, and internal business partners; Review legal documents, court filings, and correspondence; Coordinate with external legal partners to resolve payment discrepancies and account issues
Seniority
Individual Contributor, entry to mid-level