Customer Success Business Partner
Core
Strategic advisor and transformation partner helping enterprise customers leverage Anaplan's AI-infused scenario planning platform to drive measurable business outcomes and maximize ROI.
Role type
Senior Customer Success Business Partner (Strategic Advisor)
Builds
Enterprise performance management solutions, AI-driven scenario planning capabilities, and customer transformation programs
Domain
Enterprise Performance Management (EPM), Financial Planning & Analysis (FP&A), Supply Chain Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic partnership with C-suite executives, executive business review leadership, Center of Excellence governance design, value realization and adoption driving, commercial growth and expansion, customer advocacy and internal collaboration
Preferred skills
MBA or CA certification, experience in management consulting or presales
Technologies
Anaplan, SAP SAC/IBP, Oracle EPM/Hyperion, Kinaxis, Blue Yonder, O9 Solutions, Onestream, TM1
Responsibilities
Own end-to-end customer lifecycle from onboarding to renewal and expansion; Lead outcome-driven Executive Business Reviews (EBRs) to influence investment decisions; Advise customers on establishing Centers of Excellence (CoE) and governance structures; Drive measurable ROI and adoption across onboarding and implementation phases; Identify and drive platform expansion opportunities including AI use cases; Serve as the primary voice of the customer to internal Product and Support teams; Manage key stakeholder relationships and drive change management initiatives
Seniority
Senior, hands-on IC with strategic advisory focus
