Part Specialist New Model.
Core
Deliver exceptional service to customers and drivers regarding parts, new model launches, recalls, and shipments before, during, and after calls.
Role type
Specialist, Parts (Customer Support & Operations)
Builds
Parts supply chain operations for shippers and carriers
Domain
Transportation logistics
Deliverable
client delivery
Required skills
High-volume phone/email handling, Microsoft Office, supplier interaction, customer interaction, computer skills
Preferred skills
Transportation industry knowledge
Responsibilities
Support customers with KPIs including reducing backorders and managing forecasts, monitor and track pickups and deliveries, answer supplier calls/emails, update/create standardized process documents, facilitate conference calls with suppliers and customers, collaborate cross-functionally with engineering and logistics teams
Seniority
Individual Contributor, entry-level specialist
