Manager, Customer Operations
Core
Operational leadership role driving execution discipline, performance visibility, and business operating rhythms for post-sale customer organizations.
Role type
Manager, Customer Operations (Post-Sales)
Builds
Operational structures, analytics frameworks, revenue forecasting models, and incentive compensation plans for customer-facing units.
Domain
SaaS / Post-Sales Operations
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Operational planning, KPI management, revenue forecasting, financial modeling, incentive structure design, capacity planning, team leadership, AI/automation integration, enterprise CRM proficiency, BI tools, data analytics.
Preferred skills
Experience in commercial consulting, deep technical familiarity with automation tools, advanced problem-solving.
Responsibilities
Partner with post-sale leadership to drive operational execution; establish accountability standards; manage lifecycle analytics and revenue forecasting; evaluate performance data to surface trends; align financial targets with operational goals; lead go-to-market operational planning; design variable compensation structures; lead and develop operations analysts team; streamline workflows using AI/automation; deliver executive-level reporting.
Seniority
Manager, hands-on IC with team leadership