Technology Specialist Co-op/Internship (Winter 2027)
Core
Provide first-level technical support to employees via a service desk, troubleshooting hardware/software issues, managing accounts, and assisting with network resource access.
Role type
Service Desk Co-op/Intern
Builds
Enterprise IT support services for financial professionals
Domain
Financial Services / Enterprise IT Support
Deliverable
client delivery
Required skills
Technical troubleshooting, account management, documentation, communication, research, problem-solving
Preferred skills
Incident management, Windows/Active Directory/Azure basics, Office 365, ServiceNow/JIRA, Intune/SCCM, patch management
Technologies
Active Directory, Intune, NTFS, BitLocker, PaperCut, vSphere, PowerShell, ServiceNow, JIRA, Office 365, SCCM
Responsibilities
Handle service desk tickets (in-person, phone, remote), troubleshoot hardware/software, manage user accounts and permissions, assist with file/folder access, support software packaging and patch management, document technical solutions, shadow specialists on tools like vSphere and PowerShell.
Seniority
Co-op/Intern