Engineer, Observability (Remote)
Core
Hub of observability partnering with engineering teams to provide visibility into website performance, reduce customer struggle, and improve session replay tool adoption.
Role type
Senior IC Site Reliability Engineer (Observability)
Builds
Observability roadmaps, alerts, reports, and actionable engineering work for e-commerce sites
Domain
E-commerce, Web Performance, Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Session replay tools (FullStory, Quantum Metrics, Glassbox), Front-end web development (HTML, CSS, JavaScript), Browser dev tools, Client-side debugging, Data analysis, Vendor management
Preferred skills
Front-end engineering knowledge, Observability tools (Adobe Analytics, Dynatrace, Splunk), AI exploration
Technologies
FullStory, Quantum Metrics, Glassbox, Adobe Analytics, Dynatrace, Splunk, HTML, CSS, JavaScript
Responsibilities
Maintain observability roadmap and align with cross-functional partners; Build relationships to identify gaps in alerts and monitors; Gather requirements for reports and alerts; Perform ad hoc analysis on reporting and feedback; Leverage front-end knowledge to analyze customer struggle and Core Web Vitals; Serve as technical liaison triaging customer experience anomalies; Manage session replay tool vendor relationship
Seniority
Senior, hands-on IC
