SRE Observability Technical Lead - Vice President
Core
Lead the observability roadmap and implementation for Project Orion, an end-to-end payment monitoring solution, by building scalable telemetry, dashboards, and AI-driven insights for critical global finance flows.
Role type
Senior SRE Observability Technical Lead (Vice President level)
Builds
End-to-end payment monitoring dashboards, scalable telemetry solutions, and AI/ML-driven observability features for the Payments Business.
Domain
Global Finance / Payments Infrastructure / Observability Engineering
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
SRE and Observability Engineering, SLIs/SLOs/Error Budgets, Grafana/Prometheus/OpenTelemetry/ELK/Splunk, hybrid cloud environments (AWS/GCP, Kubernetes, ECS), AI/ML capabilities for anomaly detection, Payments Taxonomy (ACH, Wires, Instant Payments), technical strategy and roadmap definition.
Preferred skills
Experience in enablement or platform teams, scaling best practices across diverse business units, fostering AI adoption, bridging line-of-business and central infrastructure teams.
Technologies
Grafana, Prometheus, OpenTelemetry, ELK, Splunk, AWS, GCP, Kubernetes, ECS, Citi AI tech stack
Responsibilities
Define the roadmap for Engineering enablers for Project Orion aligned with enterprise reliability goals; Translate organization strategy into actionable delivery plans for observability; Understand critical business services scope and translate into end-to-end monitoring solutions; Deliver scalable, reusable telemetry solutions; Create and maintain dashboards for critical client journeys; Guide line-of-business teams in implementing SLIs/SLOs and effective alerting; Support integration and adoption of observability tooling across on-prem, public cloud, and containerized environments; Provide technical support and implementation guidance to SREs and developers; Manage the observability book of work to reduce MTTD and improve recovery outcomes; Foster AI adoption by building use cases for Orion L1 Functions.
Seniority
Senior, hands-on IC with strategic leadership (Vice President)