Technical Analyst - Observability & Platform
Core
Analyze digital experience data, interpret session replay data, and support production incident investigations for web and mobile ecosystems.
Role type
Senior Technical Analyst (Observability & Platform)
Builds
Data interpretation workflows, tracking strategies, and lightweight automations for web/mobile platforms.
Domain
Digital Experience Analytics / Observability
Deliverable
dashboards & analysis
Required skills
Technical analytics, observability, performance monitoring tools, web and mobile architectures, APIs, Python scripting, session replay tools, tag management systems, enterprise environment experience
Preferred skills
Grafana, dashboarding tools, GenAI tools
Technologies
Grafana, Python, DevOps, Mobile, Web, AI
Responsibilities
Analyze digital experience data using Glassbox and related platforms, interpret session replay data and customer journeys, support production incident investigations, design and verify tracking strategies and custom events, collaborate with application teams to maintain data quality, lead technical conversations with mobile platform and DevOps teams, build lightweight automations and integrations to reduce manual effort
Seniority
Senior, hands-on IC
