Customer Success AI Operations Lead
Core
Building an AI-native Customer Success operating model by designing and implementing AI-enabled workflows to improve CS team speed, intelligence, and consistency.
Role type
AI-native Customer Success Operations Lead (hands-on builder/operator)
Builds
AI-powered workflows, automations, prompts, templates, and tools for lifecycle management, customer health, risk detection, and executive engagement.
Domain
Cyber risk management / Customer Success / AI Operations
Deliverable
production ML models | product features
Required skills
AI tool usage (Claude, ChatGPT, etc.), workflow automation, CRM/CS system configuration, systems thinking, rapid prototyping, cross-functional partnership
Preferred skills
Salesforce/Gainsight/Gong/Clari/Zendesk expertise, low-code/no-code automation, SQL/data warehousing familiarity, basic scripting/API experience
Technologies
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, ChatGPT, Zapier, Make, n8n
Responsibilities
Build AI workflows and automations to reduce manual CSM effort; prototype and scale automated EBR/QBR decks and renewal briefs; operationalize CS lifecycle and health models; partner with RevOps, Data, and Product teams; establish prompt structures and QA checks; iterate workflows based on CSM feedback.
Seniority
Mid-level, hands-on IC