Operateur Service Desk Niveau 1 Digital Euro (H/F)
Core
Operate and support the Digital Euro project infrastructure and user access within the Euro Digital Alliance framework.
Role type
Level 1 Service Desk Operator (Apprenticeship)
Builds
Digital Euro service components and user support interfaces
Domain
Central Banking / Digital Currency / IT Operations
Deliverable
client delivery
Required skills
Payment systems knowledge, ITIL V4 practices, English (B2), written communication
Preferred skills
User support experience, teamwork in international environments
Responsibilities
Handle Level 1 user support tickets, monitor production environments, document incidents and actions
Seniority
Junior, Apprentice
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