Operateur Service Desk Niveau 1 Digital Euro (H/F)
Core
Support user operations and ITIL-compliant service desk activities for the Digital Euro project within the European Central Bank Alliance.
Role type
Level 1 Service Desk Operator (Apprenticeship)
Builds
Digital Euro payment service operations
Domain
Central banking / Digital currency / Payment systems
Required skills
Payment systems knowledge, ITIL V4 best practices, English (B2 minimum), written communication, user support experience
Responsibilities
Handle Level 1 user support tickets, follow ITIL V4 processes, communicate in an international multi-site environment, document actions and reports
