Guest Services Lead - LMH Health Main Campus
Core
Provides daily operational support for guest services, valet, and patient transport teams across hospital campuses to ensure positive visitor and patient experiences.
Role type
Guest Services Lead (Hospital Operations)
Builds
Patient and visitor flow, service delivery at hospital entry points
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Customer service, interpersonal communication, problem-solving, multi-priority management, computer proficiency (Microsoft Suite, POS, Canva)
Preferred skills
Healthcare experience, Baccalaureate degree
Responsibilities
Coordinate and support valet and patient transport teams; monitor service levels and workflow; coach staff on protocols; troubleshoot operational issues; provide information to patients and visitors; support volunteer operations; escalate complex issues.
Seniority
Individual Contributor