Ambassador
Core
Provides a premier guest experience for WVU Hospitals by escorting patients, visitors, and vendors from vehicles to departments, managing transportation, and overseeing waiting areas.
Role type
Senior IC patient services ambassador
Builds
Patient transport and wayfinding services for WVU Hospitals
Domain
Healthcare / Hospitality
Deliverable
physical/clinical work
Required skills
Safe patient handling, vehicle operation, wayfinding, customer service, conflict resolution, physical stamina
Preferred skills
High-contact customer service experience, local area knowledge
Technologies
Computers, office equipment, hospital transport vehicles
Responsibilities
Operate external transportation vehicle (tram) to assist patient movement; assist patients out of vehicles and into wheelchairs; provide wayfinding and escort services; oversee assigned hospital waiting room locations; inform guests of hospital services and amenities; follow up on customer concerns and complaints; maintain patient confidentiality.
Seniority
Entry-level, hands-on IC
