Customer Service Representative
Core
Directs and coordinates customer service activities at a CVG facility, serving as the primary point of contact for external customers on all order-related matters.
Role type
Customer Service Representative (Order Management)
Builds
Accurate, timely, and responsive customer service in a fast-paced manufacturing environment
Domain
Manufacturing (Commercial Vehicles/Automotive)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order entry and management, ERP system operation, EDI processing, issue resolution, cross-functional collaboration, data analysis, documentation maintenance
Preferred skills
Automotive or commercial vehicle OEM customer service experience, ERP and EDI platform proficiency, second language proficiency, Microsoft Office Suite proficiency
Technologies
ERP systems, EDI platforms, Microsoft Office Suite
Responsibilities
Take, confirm, enter, and manage incoming orders; monitor shipments and provide status updates; resolve customer complaints; reconcile EDI orders; collaborate with Production, Shipping, Sales, and Materials teams
Seniority
Mid-level, hands-on IC
