Sales Operations & CRM Manager (m/w/d) | GGW GmbH
Core
Ensuring efficient and transparent sales processes and supporting sales teams systemically by managing CRM and contract systems.
Role type
Sales Operations & CRM Manager
Builds
Sales controlling, structured sales data, KPI reporting, CRM workflows, and inventory management system features.
Domain
Insurance brokerage for German SMEs
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Sales process knowledge, CRM system expertise, inventory management system experience, data structure and reporting understanding, cross-functional project management
Preferred skills
Industrial insurance experience, Power User status in internal inventory systems
Technologies
CRM systems, inventory management systems, reporting tools
Responsibilities
Create and develop sales controlling; Analyze portfolio developments, customer acquisition, and churn; Ensure data quality and master data maintenance for CRM and inventory systems; Coordinate with IT for technical implementation of workflows and system optimizations; Conduct training and support sales teams in system usage; Analyze, document, and optimize internal sales processes.
Seniority
Mid-level, hands-on operational management