Spa Concierge
Core
First point of contact for spa guests, managing reservations, maintaining facilities, and ensuring a seamless luxury service experience from arrival to departure.
Role type
Spa Concierge
Builds
Spa guest experiences, retail sales, and hospitality services
Domain
Luxury hospitality / Wellness
Deliverable
product features
Required skills
Guest service, reservation management, conflict resolution, cash handling, inventory management, facility maintenance, bilingual communication (Spanish)
Preferred skills
Luxury hospitality standards knowledge, spa scheduling system experience
Technologies
Property management systems, POS systems
Responsibilities
Schedule and confirm spa appointments, escort guests and provide amenities, process payments and retail transactions, maintain cleanliness of treatment and lounge areas, resolve guest concerns, recommend treatments and products
Seniority
Individual Contributor