Specialist - Customer Care - Collections 4A
Core
Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
Role type
Specialist, Customer Care - Collections
Builds
Collection strategies and payment recovery workflows
Domain
Financial Services / Credit Risk Management
Deliverable
production ML models
Required skills
Collections Analytics, Collections Management, Credit Risk Management, Data Analytics, Data Visualization, Claims Resolution, Customer Service, Regulatory Compliance
Preferred skills
Customer Journey Mapping, Data Literacy, Microsoft Dynamics 365 Customer Service
Responsibilities
Monitor payment transactions to detect delinquent accounts, Communicate with customers to resolve payment discrepancies and negotiate payment arrangements, Implement and adhere to collection policies and procedures, Collaborate with internal teams to streamline collection workflows
Seniority
Specialist, Individual Contributor