Associate - Customer Care - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to resolve complaints and provide accurate information.
Role type
Associate Customer Care Voice Agent
Builds
Customer satisfaction and retention for global enterprises
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Technical Support, Voice-User Interface
Preferred skills
Speech Analytics, Third Level Support, Virtual Administrative Support
Technologies
CRM, Speech Analytics
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Follow standard operating procedures (SOPs) and company guidelines; Coordinate with other departments like technical support, billing, or logistics for issue resolution; Identify opportunities to upsell or cross-sell products or services; Gather customer feedback and relay it to relevant teams for product or process improvement.
Seniority
Associate, entry-level IC