Sr. Associate - Customer Care - Blended 5B
Hybrid · Philippines
Core
Manage inbound and outbound customer interactions across voice, email, and chat to resolve inquiries, order issues, and billing disputes.
Role type
Senior Customer Care Associate (Blended)
Builds
Customer support resolutions and service delivery
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Multichannel communication, Issue resolution, CRM documentation, Cross-functional collaboration, KPI adherence, Knowledge management
Preferred skills
Customer Journey Mapping, Customer Service Analytics
Technologies
CRM systems, ServiceNow
Responsibilities
Manage voice, email, and chat interactions; Resolve order, service, and billing issues; Maintain accurate CRM records; Collaborate with cross-functional teams; Meet CSAT, TAT, and AHT metrics; Update self-help documentation.
Seniority
Senior, hands-on IC