Vice President, SNAP EBT
Core
Strategic operations leader responsible for the day-to-day performance of SMI's SNAP EBT product, vendor governance, service delivery, and the cardholder experience across live state programs.
Role type
Senior IC Vice President, SNAP EBT Operations
Builds
SNAP EBT payment solutions for government clients and in-need families
Domain
Government payments / Human services / SNAP EBT
Required skills
Vendor governance, State agency relationship management, Cardholder experience optimization, Root cause analysis, Program compliance (USDA/FNA), RFP solution design, Cross-functional technical leadership, Operational risk management
Preferred skills
Third-party risk management (TPRM), State FNA certification experience, Customer experience metrics improvement
Technologies
EBT switch, Eligibility systems, Microsoft Windows/Office
Responsibilities
Organize and supervise relationships with key SNAP EBT vendors and partners; Review vendor reporting to confirm SLA compliance; Perform business analysis of operational issues and identify improvement opportunities; Serve as subject-matter expert for new-state proposal development and RFP responses; Own Food Nutrition Administration (FNA) certification outcomes; Troubleshoot critical vendor issues to mitigate cardholder impact.
Seniority
Executive, strategic operations ownership
