Sr. Associate - Customer Care - Blended 5B
Remote
Core
Leads end-to-end Customer Issue Resolution Management for billing, quality, service complaints, disputes, returns, and collections.
Role type
Senior Customer Care Associate
Builds
Resolved customer issues and optimized collection processes
Domain
Banking Capital Markets / Customer Experience
Deliverable
dashboards & analysis
Required skills
Financial statement analysis, negotiation, credit and financial principles, data management, process improvement
Preferred skills
Customer Journey Mapping, Customer Service Analytics
Technologies
ServiceNow
Responsibilities
Handle billing errors and collection activities, partner with customers to resolve issues, implement creative solutions for complex problems, support cross-functional teams, develop work process improvements.
Seniority
Senior, hands-on IC