Specialist - Customer Care - Collections 4A
Core
Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
Role type
Specialist, Customer Care - Collections
Builds
Collection strategies and workflows
Domain
Financial Services / Collections
Required skills
Collections Analytics, Collections Management, Credit Risk Management
Responsibilities
Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk. Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically. Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards. Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.
Seniority
Specialist, individual contributor