Senior Collections Advisor

Milton KeynesFull-time2026-11-12 → 2026-11-13

Hybrid · United Kingdom

Core

Senior Collections Advisor managing customer arrears, assessing affordability, and setting payment plans for consumer loans using Open Banking data.

Role type

Senior IC collections advisor

Builds

Affordable payment plans and debt resolution outcomes for customers

Domain

Consumer lending / Fintech

Required skills

Customer communication, FCA regulation knowledge (CONC7, DPA), debt solution expertise (DMPs, IVAs, Trust Deeds), vulnerability identification, financial statement analysis, Microsoft Office proficiency

Preferred skills

Analytical thinking, continuous improvement suggestions

Technologies

Open Banking software, Dialler software, Microsoft Office (Word, Excel, Teams)

Responsibilities

Handling live customer chats, making telephony calls, supporting omni-channels (email, SMS, phone), assessing customer affordability, agreeing payment plans, processing alternative debt solutions, dealing with third-party partners

Seniority

Senior, hands-on IC

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.