Web Customer Service Associate
Core
Providing exceptional service to customers in an IT-driven environment, handling inquiries about purchases, order status, merchandise, returns, and loyalty programs.
Role type
Web Customer Service Associate
Builds
Online shopping experience for Simons customers
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
IT environment adaptability, written and oral communication, organization, empathy
Responsibilities
Answering customer questions about purchases and order status, processing returns, assisting with the loyalty program, using various platforms to resolve client issues
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