Technical Associate - Service Desk 5A
Core
Provide technical support to end-users for hardware, software, and network-related issues, resolve application/tool enquiries, and maintain IT systems.
Role type
Service Desk Technical Associate
Builds
IT support services and user guidance for enterprise applications
Domain
IT Service Management / Enterprise Support
Required skills
IT Service Desk, Mac OS Support, Field Support, Hardware/Software Troubleshooting, System Configuration, Documentation, User Training, Data Security Compliance
Preferred skills
Agile Methodology, Business Continuity Planning, Design Thinking, Collaboration Tools
Technologies
Service Now, Mac OS, Azure
Responsibilities
Commuting with end users to resolve enquiries & problems concerning the application/tool; Responsible for all tickets within Service Now in the queue; Install, configure, and maintain computer systems, printers, and other peripherals; Troubleshoot and resolve technical problems in a timely manner; Conduct user training on IT systems and applications as needed; Support documentation of FAQ or known issues via KB articles and user guides.
Seniority
Entry-level / Associate
