Associate - Customer Care - Non - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer records.
Role type
Associate Customer Care Representative (Non-Voice)
Builds
Customer service interactions and support for global enterprises
Domain
Customer Experience (CX) / Contact Center
Required skills
Customer Care, Customer Experience (CX), Claims Resolution, Account Maintenance, Online Customer Support
Preferred skills
Customer Journey Mapping, Banking Capital Markets
Technologies
CRM, Databases
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Maintain documentation and update customer records accurately in the CRM or relevant databases; Prepare reports on customer feedback, issues, and service efficiency.
Seniority
Entry-level