Représentant(e) service à la clientèle
Core
Support insurance policyholders and business partners with inquiries, claims, and account updates without a sales mandate.
Role type
Customer service representative (insurance)
Builds
Customer support interactions and claims documentation
Domain
Insurance / Financial services
Deliverable
client delivery
Required skills
Customer service, telephone communication, email communication, claims documentation, data entry, performance metrics tracking, team collaboration
Preferred skills
Advanced French, Advanced English, computer literacy, stress management
Technologies
CRM systems, communication software, office productivity tools
Responsibilities
Answer incoming calls and emails from clients and partners; Make outbound follow-up calls; Document client interactions and update account information; Process new claims requests; Manage complex or special cases within deadlines; Participate in daily team meetings.
Seniority
Individual contributor