Sr. Associate - Customer Care - Sales & Support 5B
Core
Manage critical line stop or aircraft on ground situations and end-to-end order flow for customers.
Role type
Senior Customer Care Associate (Sales & Support)
Builds
Order management processes and customer support workflows
Domain
Aviation logistics / Supply chain
Deliverable
dashboards & analysis
Required skills
Order management, Salesforce, SAP, Data Analytics, Trend analysis, Compliance management, Stakeholder collaboration
Preferred skills
LSS project leadership, Training delivery, Complex transaction handling
Technologies
Salesforce, SAP, ServiceNow, Google Analytics, Microsoft Office
Responsibilities
Manage end-to-end order flow including entry and worklist management; Resolve critical line stop or aircraft on ground situations; Analyze order trends and prepare reports for process visibility; Maintain customer master data and part numbers; Collaborate with internal stakeholders to resolve queries; Provide training and support for complex processes.
Seniority
Senior, hands-on IC