Tech Lead - Application Support N 4C
Core
Lead and mentor a team of application support specialists to troubleshoot, resolve, and maintain complex enterprise applications.
Role type
Senior IC application support lead
Builds
Production support for enterprise applications
Domain
IT Services / Application Support
Deliverable
client delivery
Required skills
Application Support, Production Engineering, Production Support, Agile Methodology, Client Relations, Team Leadership, Technical Troubleshooting, Documentation, Vendor Coordination
Preferred skills
Mentoring, Training, Industry Trend Analysis
Technologies
AWS, Kubernetes
Responsibilities
Lead and mentor a team of application support specialists, Provide technical expertise to troubleshoot complex application issues, Collaborate with cross-functional teams to maintain applications, Develop and maintain support documentation, Monitor application performance, Coordinate with vendors for escalated cases, Conduct regular training sessions for team members
Seniority
Senior, hands-on IC with mentorship
