Sr. Manager - Workforce Management 4D
Core
Plan, design, build, and deliver Workforce Management (WFM) activities and processes for global enterprises, ensuring service level objectives are met through capacity planning and scheduling.
Role type
Senior Manager, Workforce Management
Builds
WFM strategies, performance metrics, reporting dashboards, and scheduling solutions
Domain
Business Process Outsourcing (BPO) / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Workforce Management, Capacity Planning, Scheduling, Performance Metrics Analysis, Team Leadership, Stakeholder Management, Data Visualization, Change Management, Agile Methodology, Client Relations
Preferred skills
Generative AI, Executive Presence, Storytelling
Technologies
Workday
Responsibilities
Plan, design, and deliver WFM activities and processes; Drive client discussions on requirements and build solutions based on WFM process gaps; Own end-to-end reporting and MIS delivery; Lead a team of workforce management specialists; Conduct capacity planning and workforce forecasting; Manage scheduling activities to meet service level objectives; Analyze and optimize workforce performance metrics; Develop and implement workforce management strategies.
Seniority
Senior, hands-on IC with team leadership